Neta's parent went bankrupt. Indonesia's 5,000 EV owners have no authorised service.
Hozon Auto (full name: Zhejiang Hozon New Energy Automobile) is the Chinese company that made every Neta electric car (a car that runs on a battery, not petrol) sold in Indonesia. In late 2024 Hozon filed for bankruptcy in China, and its Indonesian operation shut down. Its dealer network of more than 20 showrooms closed. About 5,000 Neta cars are now on Indonesian roads with nowhere authorised to go for service.
01The pain
Gregorius brought his used Neta V II for a routine service in April 2026. The workshop turned him away: Neta (the electric-car brand made by Hozon Auto in China) and Otoklix (the general repair network that took over Neta's service work when dealers closed) had a payment dispute. No dispute resolution, no service.2
About 5,000 Neta electric vehicles (battery-powered cars) are on Indonesian roads across three models: the V, the V-II, and the X. They were sold through more than 20 dealerships. All have since closed. Hozon Auto filed for bankruptcy in China in late 2024, and its Indonesian operation shut down shortly after. The official service website, neta.co.id, returned a server error at research time. Indonesia's consumer-protection statute, UU No. 8/1999 (the main law protecting buyers of goods), says at Pasal 25(1) (Article 25, section 1) that producers of long-use goods must maintain after-sales service for the product's usable life.3 No entity in Indonesia is currently meeting that obligation for Neta owners.1
The battery diagnostic scanner, shared between partner workshops and rotated on a schedule, means owners must book well in advance and wait. When the Neta-Otoklix payment dispute flares, they wait longer. Or they are simply turned away.
Further reading
- 1 Kompas Otomotif — "Cerita pengguna Neta V tentang servis saat diler banyak yang tutup" (Story of a Neta V owner about servicing when many dealers are closed). Anthony Angsana's account confirming several Neta dealers have closed and owners must travel long distances for service — he lives in Cengkareng but services in Tebet, Jakarta: kompas.com
- 2 Koran Manado — "Pengalaman perawatan Neta V II bekas, tantangan bengkel dan suku cadang" (Experience maintaining a used Neta V II: workshop and spare-parts challenges). Gregorius describes being turned away due to the Neta-Otoklix payment dispute, shared diagnostic scanners rotated between partner shops, and the difficulty of routine service: koranmanado.co.id
- 3 Peraturan RI — UU No. 8 Tahun 1999 tentang Perlindungan Konsumen (Law No. 8 of 1999 on Consumer Protection). Pasal 25(1) requires producers of long-use goods to provide, and be responsible for, the availability of spare parts and after-sales service for the useful life of the product: peraturan.go.id
02Who solves this today
We searched for an Indonesian or Southeast-Asian operating company that fills the gap this pain creates: a workshop that can diagnose and repair orphaned Neta EVs (electric vehicles), source or rebuild the CDU (charge distribution unit, the box that controls charging and high-voltage power), and offer an owner a credible service contract as a substitute for the closed Neta dealer network. We ran Indonesian- and English-language queries across the Indonesian motoring press (Kompas Otomotif, Detik Oto, GridOto, Koran Manado), EV owner communities, auto-service directories, and every plausible vendor's own product and service pages. What we found:
- Otoklix (otoklix.com) — the general car-service network that Neta appointed to handle after-sales work when its own dealers closed. Otoklix is a general service aggregator: it books oil changes, tyre swaps, and tune-ups at partner garages. Its homepage shows no Neta-specific EV content, no high-voltage battery tooling, and no CDU capability. Press reports confirm payment disputes between Neta and Otoklix led to owners being turned away at the door. Otoklix is the mechanism of the problem, not the solution to it. otoklix.com
- Garasi.id — an Indonesian car-service marketplace that connects owners to partner garages and sells an aftermarket warranty product ("Garansi Super"). The platform covers standard ICE (internal-combustion engine, i.e. petrol) cars and offers no Neta-specific EV diagnostics or high-voltage service. Its partner-garage network is not equipped for battery-pack inspection or CDU repair. Not a solver for orphaned Chinese EV owners. garasi.id
- Neta Indonesia official channel — the first party, and the one whose collapse is the pain. The official after-sales portal at neta.co.id/en/after-sales returned HTTP 521 (server down) at research time. No operating entity in Indonesia is currently running Neta's official service obligations.
None of these is a company a stranded Neta owner can call this week to have a CDU diagnosed, a high-voltage battery pack inspected, or a service contract issued. This is an open opportunity for founders. The demand is concrete: about 5,000 cars on Indonesian roads, a CDU and drivetrain (the motor-and-gear unit that moves the car) that only ever came from a factory now in bankruptcy, and a consumer-protection law requiring after-sales service that no one is enforcing. What is missing is the operator: a workshop with EV-grade diagnostic tools, the ability to source or copy the CDU and key drivetrain parts, and a warranty a Neta owner can trust more than a closed dealer. If you build or know a company that actually solves this in Indonesia or the region, email contact@aikraft.com and we will list them.
No companies listed yet — get on this page. This page is in no-solver-yet mode: we could not find an Indonesian or regional company whose product page concretely sells the full orphaned-Neta service workflow — diagnose the high-voltage battery, repair or source the CDU, issue a service contract — as one commercial service. If you build or know a company that does, write to us and we will list it within 7 business days. If you are already named on this page above (Otoklix, Garasi.id, Neta Indonesia) and want a correction or removal, that runs through the same channel; removal is processed within 24 hours. Email contact@aikraft.com.
Operators discussing this
These are real Neta owners in Indonesia talking about this pain in their own words, reported directly in the Indonesian automotive press. They are the reason this page exists.
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«Patut diakui, servisnya rada jauh karena beberapa diler Neta tutup. Saya domisili Cengkareng, kalau servis biasanya ke Tebet.»
"I admit the service is quite far since several Neta dealers closed. I live in Cengkareng but have to travel all the way to Tebet for service."
Anthony Angsana — Kompas Otomotif, 18 August 2025 — Neta V owner; one of multiple Indonesian owners named in press accounts describing the same dealer-closure service gap.
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«Sempat ditolak, katanya ada masalah payment antara pihak terkait (Neta dan Otoklix), jadi belum bisa terima servis.»
"I was once turned away — they said there was a payment dispute between the parties (Neta and Otoklix), so they couldn't accept service."
Gregorius — Koran Manado, April 2026 — Neta V II owner; also describes shared diagnostic scanners rotated between shops and the need to book days in advance.
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«Pasal 25 ayat (1): Pelaku usaha yang memproduksi barang yang pemanfaatannya berkelanjutan dalam batas waktu sekurang-kurangnya 1 (satu) tahun wajib menyediakan suku cadang dan/atau fasilitas purna jual.»
"Article 25(1): A business actor that produces goods with continuing use for at least one year is obliged to provide spare parts and/or after-sales facilities."
UU No. 8/1999 Tentang Perlindungan Konsumen (Law No. 8 of 1999 on Consumer Protection) — Pasal 25(1) — the Indonesian statute that Hozon Auto's Indonesian successors and Otoklix are currently failing to honour for Neta owners.
Report a mistake — or suggest a new solution
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